Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, November 1, 2020, we will no longer allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size.
CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.
☆ PREORDER SHIPPING TIMELINE- If your order includes a preorder item, all your items will ship together when the preorder item is being shipped.
- If you would like for available items to ship out before the preorder item is available, please place separate orders (for example, if your order includes 4 items and one of the item is preorder, all 4 items will ship together in one package when the preorder item is available to ship)
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
DAMAGED/ MISSING ITEMS
Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 1 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.
RETURN(S) PROCESSING TIME
Upon receipt of the customer’s package, the return for an exchange, store credit or will be processed within 3-4 business days. The customer will be notified by email of the completed outcome. Store Credits due have an active timeframe in which if the guest does not use the credit within a certain period, it will no longer be active. Ref will return to the original form of payment and processing time will depend on the customer’s bank.
'RETURN TO SENDER'
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
Items Not Available for Expedited Shipping:
- Pre-Orders: Guests are alerted that the item is a preorder and will have a later ship date in the item description on the ecommerce site. If the customer is purchasing in stock items with a preordered item, the order will not ship out until the entire order is ready to ship.
- Restock Items: Orders may not be eligible for expedited shipping if the product is a restock and still in transit to the warehouse.
TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?
Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery.
We offer several avenues to identify what size would work for the guest such as our; IG Live Collection Fit Review, Online Size Chart and Item Descriptions. If you are still in need of sizing and style assistance please contact our Customer Service line with assistance in placing your order. Once an order has been placed all purchases are final. No refunds.
For any questions, send emails to email@example.com or text +1240-486-7204
ORDER CHANGES / CANCELLATIONS
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
ORDER PROCESSING/SHIPPING TIMEFRAME
All domestic orders are processed and shipped within 3 to 5 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 7 business days to ship.