Please note that due to COVID-19, we have implemented the following Return and Exchange policy. Effective, November 1, 2020, we will no longer allow return or exchanges to ensure quality health and the safety of our customers. We thank you for your humble understanding regarding this matter. In an effort to keep our current return policy, please read the product description to ensure you're ordering the correct size.
CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
'RETURN TO SENDER'
Packages that are 'returned to sender' due to incorrect shipping information provided by customer, will be issued a store credit minus shipping costs.
TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?
Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with UPS/USPS. We will not replace UPS/USPS confirming package(s) delivery.
We do not issue refunds back to your original method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling!
For any questions, send emails to firstname.lastname@example.org or text/whatsapp 2404867204
EXCHANGE OR STORE CREDIT ALLOWED ONLY WITHIN 7 DAYS (we must receive the return at our warehouse no more than 7 days after package is delivered to you).
Note- To be eligible for a return, your item must be unused/unwashed and in the same condition that you received it. It must also be in the original packaging and with hang tag. IF HANG TAG IS REMOVED, WE CANNOT EXCHANGE THE ITEM OR OFFER STORE CREDIT.
ORDER CHANGES / CANCELLATIONS
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it.
ORDER PROCESSING/SHIPPING TIMEFRAME
All domestic orders are processed and shipped within 3 to 5 business days. However, Due to COVID-19 safety precautions in our warehouse, orders may take an additional 5 to 7 business days to ship.